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Your Right to Cancel (Distance Selling)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of the day after you receive your goods, without giving a reason.
If you cancel your entire order within this period, we will refund the price paid for the goods together with the cost of the standard delivery option (being the cheapest delivery method offered at checkout). If you selected a more expensive delivery option, the additional cost will not be refunded.
To exercise your right to cancel, you must notify us within the 14-day cancellation period by emailing us at customercare@dancia.co.uk or by making another clear statement of your decision to cancel.
Returned goods should be sent back without undue delay and no later than 14 days after you notify us that you wish to cancel.
We are entitled to withhold a refund until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first.
Return Costs
Unless the item is faulty, incorrect or not as described, you are responsible for the cost of returning goods. We recommend using a tracked service as we are not responsible for items lost in transit.
Until the returned goods are received by us, they remain your responsibility.
Refunds
Refunds will be processed within 14 days of:
whichever occurs first.
Refunds will be issued to the original payment method.
We may make a deduction from your refund if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning (including assessing their size and fit).
Dance shoes should only be tried on indoors on a clean, soft surface. Shoes that show signs of outdoor wear, use in class or performance, or damage to the soles may be subject to a deduction from any refund where this is permitted by law.
Pointe shoes and other specialist footwear should only be tried on indoors on a clean, soft surface to assess their size and fit. They must not be worn for classes, rehearsals or performances if you wish to exercise your statutory right to cancel. Where such footwear has been used beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from any refund to reflect any loss in value, where permitted by law.
Partial Returns
If you cancel or return only part of an order, the original delivery charge will not be refunded.
Where free standard delivery was offered because the order met a minimum spend threshold, and a partial return reduces the value of the retained goods below that threshold, we reserve the right to deduct the applicable standard delivery charge from your refund.
Faulty or Incorrect Items
If your item is faulty, damaged, incorrect, or not as described, you are entitled to a repair, replacement, or full refund.
In these cases, we will refund:
Please contact us before returning faulty items.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of:
Items returned with makeup marks, deodorant marks, outdoor wear, scratched tap plates, damaged soles, or other signs of use beyond what is necessary to assess their nature, characteristics and functioning may be subject to a deduction from any refund where permitted by law. This does not affect your statutory rights if the items are faulty.
Exchanges
We do not offer direct exchanges. If you require a different size or item, please return your item for a refund and place a new order.
Returns Address
Dancia (Website Returns)
235 High Street
Crowthorne
RG45 7AH