Free UK Shipping Over £75
Last updated: August 2026
This website is operated by Dancia, a trading name of JMC Retail Ltd (Company No. 6588120). Our registered office is 11 Chiltern Court, St Barnabas Rd, Reading, RG4 8RR, United Kingdom.
By using this website and placing an order, you agree to be bound by these Terms & Conditions.
We take reasonable care to ensure that product descriptions and images are accurate. However, colours and appearance may vary slightly depending on your device or screen settings.
All prices are listed in GBP (£) and include VAT where applicable.
Prices may change at any time without notice.
Delivery charges are calculated at checkout.
An order is only accepted once you receive an order confirmation email.
We reserve the right to refuse or cancel an order for any reasonable reason, including suspected fraud or pricing errors.
Payment must be made at the time of ordering using one of the payment methods provided on the website.
Orders will be despatched during our stores’ opening hours. Current opening hours can be found on our Google listings.
We ship using Royal Mail tracked services.
We aim to deliver UK orders within 2–4 working days.
Delivery times are estimates and are not guaranteed. We cannot be held responsible for delays outside our reasonable control, and refunds will not be issued solely because a delivery arrives later than the estimated delivery period.
For goods with a total value of up to £74.99, delivery is charged at £4.95 including VAT.
For goods totalling £75 or more, delivery is free of charge.
We do not currently despatch orders to locations outside the UK.
Risk in the goods passes to you upon delivery.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of the day after you receive your goods, without giving a reason.
If you cancel your entire order within this period, we will refund the price paid for the goods together with the cost of the standard delivery option (being the cheapest delivery method offered at checkout). If you selected a more expensive delivery option, the additional cost will not be refunded.
To exercise your right to cancel, you must notify us within the 14-day cancellation period by emailing us at customercare@dancia.co.uk or by making another clear statement of your decision to cancel.
Returned goods should be sent back without undue delay and no later than 14 days after you notify us that you wish to cancel.
We are entitled to withhold a refund until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first.
Unless the item is faulty, incorrect or not as described, you are responsible for the cost of returning goods. We recommend using a tracked service as we are not responsible for items lost in transit.
Until the returned goods are received by us, they remain your responsibility.
Refunds will be processed within 14 days of:
whichever occurs first.
Refunds will be issued to the original payment method.
We may make a deduction from your refund if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning (including assessing their size and fit).
Dance shoes should only be tried on indoors on a clean, soft surface. Shoes that show signs of outdoor wear, use in class or performance, or damage to the soles may be subject to a deduction from any refund where this is permitted by law.
Pointe shoes and other specialist footwear should only be tried on indoors on a clean, soft surface to assess their size and fit. They must not be worn for classes, rehearsals or performances if you wish to exercise your statutory right to cancel. Where such footwear has been used beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from any refund to reflect any loss in value, where permitted by law.
If you cancel or return only part of an order, the original delivery charge will not be refunded.
Where free standard delivery was offered because the order met a minimum spend threshold, and a partial return reduces the value of the retained goods below that threshold, we reserve the right to deduct the applicable standard delivery charge from your refund.
If your item is faulty, damaged, incorrect, or not as described, you are entitled to a repair, replacement, or full refund.
In these cases, we will refund:
Please contact us before returning faulty items.
For hygiene reasons, we cannot accept returns of:
Items returned with makeup marks, deodorant marks, outdoor wear, scratched tap plates, damaged soles, or other signs of use beyond what is necessary to assess their nature, characteristics and functioning may be subject to a deduction from any refund where permitted by law. This does not affect your statutory rights if the items are faulty.
We do not offer direct exchanges. If you require a different size or item, please return your item for a refund and place a new order.
Dancia (Website Returns)
235 High Street
Crowthorne
RG45 7AH
Nothing in these Terms & Conditions limits or excludes our liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any matter for which it would be unlawful to exclude or limit liability.
Subject to the above, we shall not be liable for:
Indirect or consequential losses.
Loss of profit, business or opportunity.
Our total liability to you shall not exceed the total amount paid for the goods concerned.
All materials contained within the Dancia website, including photographs, images, graphics, content and website design, are the intellectual property of Dancia and/or their respective owners.
Copying, reproducing, distributing or otherwise using these materials without permission is strictly prohibited.
These Terms & Conditions are governed by the laws of England and Wales.